Returns & Refunds

What to do if something is not right with your order.

Last updated: September 13, 2026

Orders placed on our official store

Letus SuperWater products are sold through our official store. Every order is reviewed and handled by our own team, and we want you to be satisfied with what you receive.

If something is wrong, contact us first

Email [email protected] or call 877-775-3887 and include:

  • your order number,
  • the name the order was placed under,
  • what arrived and what the problem is (a photo helps).

Our team will confirm the options that apply to your order — replacement, return or refund — and give you the return instructions and address to use. Please contact us before sending anything back, so we can track the return properly.

Damaged, defective or incorrect items

If your order arrives damaged, or you received the wrong item, contact us as soon as possible after delivery and keep the packaging until the issue is resolved. We will arrange a replacement or a refund for items that qualify.

Cancellations

If you need to cancel, contact us right away. We will do our best to stop the shipment; once an order has left our facility, the return process above applies.

Machines and warranty support

Letus SuperWater machines are supported directly by Letus Corporation. If your machine needs service, contact us with your order number and a description of the issue, and our team will walk you through the next steps.

Refunds

Approved refunds are issued to the original payment method used at checkout. Your bank or card issuer may take additional business days to show the credit.

Questions

Letus Corporation
8506 SE Foster Rd, Portland, OR 97266, USA
Email: [email protected]
Phone: 877-775-3887

See also our Privacy Policy and contact page.

Medical disclaimer: these statements have not been evaluated by the Food and Drug Administration. Letus SuperWater is not intended to diagnose, treat, cure or prevent any disease, and nothing on this page is medical advice. Study summaries are provided for information only — they describe published research and are not claims about this product. Individual experiences vary. If you have a health condition or take medication, speak with your doctor before changing your routine.